Refund policy

1. Introduction

At Lucy Rose Muse, we want every customer to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return and refund in accordance with the terms outlined in this Returns & Refund Policy.

This policy applies to purchases made through the Lucy Rose Muse website. By placing an order with us, you agree to the terms below.

2. Return Eligibility

We accept eligible returns within 30 days of delivery, provided that:

  • The return request is submitted to our customer service team.
  • Valid proof of purchase is provided.
  • The item is in new, unused, and resalable condition.
  • The item has not been worn, washed, altered, or damaged.
  • All original tags, labels, and packaging remain attached and intact.
  • The item is not listed as a non-returnable item.

Lucy Rose Muse reserves the right to refuse returns that do not meet these requirements.

3. Return Process

To request a return:

  1. Contact us at vip@lucyrosemuse.com.
  2. Provide your order number and the reason for your return.
  3. Wait for our customer service team to review and approve your request.
  4. Follow the return instructions provided by our team.

Please do not send any items back before receiving return approval and instructions from our customer service team.

4. Non-Returnable Items

Certain items may not be eligible for return due to hygiene or product-specific restrictions, including:

  • Final sale items
  • Used or worn items
  • Washed or altered items
  • Items without original tags or packaging
  • Intimate apparel
  • Swimwear with removed hygiene protection
  • Earrings and certain personal accessories
  • Gift cards

This policy does not limit any consumer rights that cannot legally be excluded.

5. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved:

  • The refund will be issued to the original payment method used for the purchase.
  • Refund processing times may vary depending on your bank or payment provider.
  • Please allow 5–10 business days for the refund to appear in your account after it has been processed.

Original shipping fees are generally non-refundable unless the item received was damaged, defective, or incorrect.

6. Store Credit

Where store credit is offered or selected:

  • Store credit will be issued after the returned item has been received and approved.
  • Store credit may be used toward future purchases from Lucy Rose Muse.
  • Store credit cannot be exchanged for cash unless required by applicable law.

7. Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns.

If you receive an item that is damaged, defective, or incorrect, please contact us before returning the item. We will review the issue and provide appropriate return instructions.

We recommend using a trackable shipping service when returning an item. Lucy Rose Muse is not responsible for returns that are lost during transit.

8. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos showing the damage, defect, or incorrect item

After reviewing your request, Lucy Rose Muse may provide an appropriate resolution, including a refund or other remedy where applicable.

9. Order Cancellations

We begin processing orders as quickly as possible. If you wish to cancel an order, please contact us immediately after placing it.

Once an order has entered processing or has been shipped, we may not be able to cancel it. In such cases, you may request a return in accordance with this policy.

10. Contact Us

If you have any questions regarding our Returns & Refund Policy, please contact us:

Lucy Rose Muse

📧 Email: vip@lucyrosemuse.com

📍 Business Address:
2947 Woodlawn St
Commerce Township, MI 48390
United States

Important:
This address is for business correspondence only and is not a return address. Please do not send returned items to this address. All returns must be approved by our customer service team before shipping.

Lucy Rose Muse
✨ Elegant Style. Beautiful Moments. ✨